Frequently asked questions
Everything we get asked most often. Another question? Write to us.
Subscription & pricing
How does pricing work?
Pricing decreases in tiers: from 0,00 €/machine/month (1 to 1 machines) to 2,90 €/machine/month (50 to 99 machines). The bigger your fleet grows, the less you pay per machine - and the rate for the tier you've reached applies to your whole fleet, no complicated math. You're only billed for the machines you actually add, immediately when you add them.
Is there a free trial?
No free trial on a real account. You can request a personalized demo to get a feel for it before committing - we'll get back to you quickly.
What happens if I remove a machine from my fleet?
It stays billed until the end of the current billing cycle, then is no longer counted from the next renewal - like most SaaS subscriptions.
Can I use a promo code?
Yes, at signup, before setting up your payment method. The exact details of the discount (amount, duration) are shown before you confirm.
What happens beyond 99 machines?
Contact us directly: beyond this threshold, we offer you a custom rate suited to your fleet.
Getting started
How long does it take to set up my account?
A few minutes: create your account, add a payment method, then your first machine. You can then add your products and start logging your sales.
How many users can I invite?
As many as you want, at no extra cost. Two roles: Manager (full access, including billing) and Technician (field access, no billing or user management).
What types of machines can I manage?
Hot drinks, snacks, or combo - each machine keeps its own configuration (products, prices, stock reading mode).
Manual entry or counter mode, which should I choose?
Manual entry works well if you log each sale as it happens. Counter mode automatically deduces sales from what you find in the machine on each visit (stock before/after) - handy if you don't want to log sale by sale.
Features
Does the visual layout really predict my stock level?
It's an estimate based on your recent average sales pace, not a real-time physical reading - useful for preparing a round without traveling, but confirm on site if needed.
Do routes calculate a real GPS itinerary?
No: it's a straight-line distance used to rough out the visiting order, not a precise road route. Adjust with your usual GPS once on the road.
Can I export my data?
Yes, sales history exports to CSV directly from the dashboard.
What is the "Clients" section?
The businesses or associations that host your machines - not to be confused with your own VendPulse account. It lets you group your machines by location, attach documents to them, and track revenue generated per client.
Can I sync my sales directly from my Nayax terminals?
Yes, if you're equipped with Nayax payment terminals. It's a feature enabled on request, not self-service: contact us to have it enabled on your account, then you'll be able to enter your own Nayax API key from your Settings to import your sales automatically.
Security & data
Where is my data hosted?
In France, with a French hosting provider.
What happens if I cancel my subscription?
Your data remains for the duration of your subscription. An account deletion can be requested at any time by email, subject to documents we're legally required to keep (invoices in particular).
Is my information publicly visible?
No, not by default. A public profile page exists, but it's disabled by default, and each piece of information it can show (business name, machines, revenue...) is an individual choice you turn on or not.